Which of the following statements is true in most organizations when installing a new system?
a. Most users are a little reluctant to adopt the new system, while a few are excited (ready adopters) and a few are resistant
b. Change agents need to spend most of their time finding and focusing on the resistant adopters
c. Most users are excited about the new system (ready adopters), with a few reluctant or resistant
d. Most users are resistant to adopt the new system, with a few ready and excited (ready adopters)
Answer: Most users are a little reluctant to adopt the new system, while a few are excited (ready adopters) and a few are resistant