The kind of document shown in the accompanying figure starts with a heading, which should include all except which of the following ____.

The kind of document shown in the accompanying figure starts with a heading, which should include all except which of the following ____.

a. a brief statement of purpose
b. your suggestions
c. your signature
d. your observations




Answer: A

In projects where it is desirable to obtain input from a large number of people, a(n) ____, such as that shown in the accompanying figure, can be a valuable tool.

In projects where it is desirable to obtain input from a large number of people, a(n) ____, such as that shown in the accompanying figure, can be a valuable tool.

a. interview
b. questionnaire
c. sample
d. research report


Answer: B

Software such as Microsoft OneNote is a type of ____ software.

Software such as Microsoft OneNote is a type of ____ software.

a. PIM
b. Personal data management
c. Project data management
d. PDA


Answer: C

A category of information management software or programs designed for the large amount of information generated by an IT project is called _____.

A category of information management software or programs designed for the large amount of information generated by an IT project is called _____.

a. PIM
b. Project data management
c. PDA
d. Personal data management



Answer: A

Some ____, such as Microsoft Outlook, include a personal calendar, a to-do list, and powerful contact management features.

Some ____, such as Microsoft Outlook, include a personal calendar, a to-do list, and powerful contact management features.

a. PIMs
b. laptops
c. PDAs
d. Visios


Answer: A

A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.

A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.

a. flowchart
b. histogram
c. agile method
d. Venn diagram



Answer: B

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select any 20 customers.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select any 20 customers.

a. systematic sample
b. stratified sample
c. random sample
d. comprehensive sample




Answer: C

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.

a. systematic sample
b. stratified sample
c. random sample
d. comprehensive sample


Answer: B

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select every tenth customer for review.

When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select every tenth customer for review.

a. systematic sample
b. stratified sample
c. random sample
d. comprehensive sample



Answer: A

When studying an information system, examples of actual documents should be collected using a process called ____.

When studying an information system, examples of actual documents should be collected using a process called ____.

a. stratification
b. randomization
c. indexing
d. sampling




Answer: D

If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should do which of the following ____.

If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should do which of the following ____.

a. switch to closed-ended questions
b. give the interviewee easy access to supporting material that might be needed
c. continue using open-ended questions
d. rudely conclude the meeting



Answer: A

Supporters of neutral locations for interviews believe that it ____.

Supporters of neutral locations for interviews believe that it ____.

a. makes the interviewee feel comfortable during the meeting
b. gives the interviewee easy access to supporting material that might be needed
c. keeps interruptions to a minimum so people can concentrate fully
d. gives the interviewee opportunity to take calls during the interview




Answer: C

In an interview, ____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.

In an interview, ____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.

a. open-ended questions
b. closed-ended questions
c. leading questions
d. range-of-response questions


Answer: D

In an interview, ____ limit or restrict the response.

In an interview, ____ limit or restrict the response.

a. open-ended questions
b. closed-ended questions
c. leading questions
d. range-of-response questions




Answer: B

In an interview, ____ encourage spontaneous and unstructured responses.

In an interview, ____ encourage spontaneous and unstructured responses.

a. open-ended questions
b. closed-ended questions
c. leading questions
d. range-of-response questions




Answer: A

In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.

In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.

a. spontaneous
b. unstructured
c. informal
d. open-ended

Answer: C

In addition to direct costs, systems developers must identify and document indirect expenses that contribute to the ____.

In addition to direct costs, systems developers must identify and document indirect expenses that contribute to the ____.

a. TCO
b. REJ
c. FDD
d. UML



Answer: A

The term ____ refers to a system's ability to handle increased business volume and transactions in the future.

The term ____ refers to a system's ability to handle increased business volume and transactions in the future.

a. scalability
b. reliability
c. compatibility
d. applicability




Answer: A

To evaluate ____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.

To evaluate ____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.

a. scalability
b. reliability
c. compatibility
d. applicability




Answer: A

____ is a typical example of a system requirement for the control category.

____ is a typical example of a system requirement for the control category.

a. The customer analysis system must produce a quarterly report that identifies changes in ordering patterns
b. The system must maintain separate levels of security for users and the system administrator
c. The data entry screens must be uniform, except for background color, which can be changed by the user
d. The warehouse distribution system must analyze daily orders and create a routing pattern for delivery trucks

Answer: B