Which of the following is a reason for directly observing end users?
A. The analyst gets a snapshot image of the person or task being observed.
B. Observations are not very time consuming.
C. People often do not have a completely accurate appreciation of what they do or how they do it.
D. Employees will alter their performance if they know that they are being observed.
E. Interviewing is less rich, passive, and often provides ambiguous data.
Answer: C