The estimated costs of a proposed system usually are considered the ____, which includes ongoing support and maintenance costs, as well as acquisition costs.
a. CRM
b. TCO
c. JIT
d. RFID
Answer: B
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System Analysis Chapter 2
- In the preliminary investigation report, the ____ section contains the results of the preliminary investigation, including a description of the project's scope, constraints, and feasibility.
- In a preliminary investigation report, the ____ contain(s) a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.
- A(n) _____, sometimes called a(n) _____, is another problem-solving tool often used by an analyst to look for a correlation between two variables.
- A survey is ____, generally takes less time, and can involve a broad cross-section of people.
- In sequence, the interviewing process involves a series of steps: ____, conduct the interview, document the interview, and evaluate the interview.
- The primary method of obtaining information during the preliminary investigation is to ____.
- A(n) ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.
- Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called project ____.
- Determining the project ____ means to define the boundaries, or extent, of a project — being as specific as possible.
- To avoid the problem of project creep, ____.
- When using a ____ diagram to investigate causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.
- A popular technique for investigating causes and effects is called a ____ diagram, which is an analysis tool that represents the possible causes of a problem as a graphical outline.
- A systems analyst conducts a(n) ____ investigation to study the systems request and recommend specific action.
- Projects where management has no choice in implementing them are called ____ projects.
- Projects where management has a choice in implementing them are called ____ projects.
- ___ is an example of a discretionary project.
- When assessing priorities for systems requests, a systems analyst should look for a high score in which of the following ____.
- Of the measures of feasibility in the accompanying figure, issues that relate to ____ include "Has management established a firm timetable for the project?" and "Will a project manager be appointed?"
- Of the measures of feasibility in the accompanying figure, ____ assesses tangible and intangible benefits to the company in addition to costs.
- Of the measures of feasibility in the accompanying figure, ____ considers points such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?"
- Of the measures of feasibility in the accompanying figure, ____ considers questions such as "Does management support the project?" and "Will the new system require training for users?"
- When setting priorities for systems requests, the highest priority goes to projects that provide the ____.
- An example of a tangible benefit includes a(n) ____.
- A(n) ____ is an example of an intangible benefit.
- A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.